“Plus we want to have a solution against review-bombing,” he writes, though he doesn’t yet give any details as to what that solution might be.įull details of Epic’s returns policy can be found on their website. All Epic Games Store games are eligible for refund within 14 days of purchase for any reason, unless you have played the game for 2 or more hours. He also says that user reviews will be added to the store in the future, but only for developers who opt-in to allowing them. Though anyone can fill in the submission form on Epic’s website, Galyonkin explained that the store’s expansion is a “gradual process,” and that there won’t be “a grand ‘now open for everyone’ event." (On the other hand, the UK is one of the places where the price does already display in our own lovely pounds and pence sterling.)Īnd given that, for developers, one of Epic’s main attractions over their competitors is a 12% revenue cut (as opposed to, say, Steam’s 30% for all but the biggest releases), it’s perhaps not surprising that some are wondering when they’ll be able to get their games on the platform. It is, however, impossible to get refunds for purchases that did not come from the store. Currently, most users see prices in US dollars “because adding regional currencies will take time,” though buying using a local payment option will do the conversion for you. You can return any game that you purchase from Epic Game. You must go to the website to request a refund for purchases. If your purchase meets these requirements, then you can request a refund. You must have played the game for two hours or less. They’re also apparently working on adding local pricing for all of the 130 countries that can access the store. There are two requirements to get a refund on a purchase from the Epic Games Store, You must have purchased the game in the last 14 days. Now, just like on Steam, you can return a game for any reason within 14 days of purchase, providing you’ve played it for less than two hours in total.Īs well as updating the terms on their site, Epic’s director of publishing strategy Sergey Galyonkin (who you might know better as ‘that guy behind SteamSpy’) tweeted the announcement, where he also shed some light on a few of the store’s other frequently asked questions.įirstly, there’s the fact that you’ll still have to open a support ticket with Epic in order to get a refund, though Galyonkin says that “the team is working on the self-service solution.” The Epic Games Store has updated its refund policy.
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